Troubleshooting - ShareLife
Learn more about the Parish Campaign

Parish Campaign Progress

$7,593,215

of $13,800,000

55%

of goal

Living the Gospel

Blank Screen

If you see a blank grey screen when you access the online donations page, this is caused by a setting in your internet browser (i.e. Chrome, Edge, Safari, Firefox).

You will not be able access the online donations page if your browser is set to block third-party cookies. The same problem can occur if you’re using your browser in incognito or private mode, which has the same effect. To change the settings on your browser, follow the steps that correspond to the browser you’re using.

Internet Explorer

The donation page does not work in Internet Explorer, which is an outdated application that Microsoft has replaced with the Edge browser.

Google Chrome

  1. When Chrome is open, click on the ellipses menu (three vertical dots) in the top right corner.
  2. Click on “Settings” within the menu.
  3. Click on “Privacy and security” in the tab on the left side.
  4. Select either “Allow all cookies” or “Block third-party cookies in incognito”. (Do not select “Block third-party cookies.)
Chrome screen

Microsoft Edge

  1. When Edge is open, click on the ellipses menu (…) in the top right corner.
  2. Click on “Settings” within the menu.
  3. Click on “Cookies and site permissions” in the tab on the left side.
  4. Ensure “Block third-party cookies” is turned off.
Edge screen

Apple Safari

  1. When Safari is open, click on “Safari” in the menu in the top left corner.
  2. Click on “Preferences” within the menu.
  3. Click on the “Privacy” tab.
  4. Ensure “Block all cookies” is unchecked.
Safari screen

Firefox

  1. Click the three horizontal lines in the top right corner.
  2. Click “Settings” in the dropdown menu.
  3. Click “Privacy & Security” on the left.
  4. Ensure your level of protection is “Standard” or “Strict”. Do not choose “Custom” with “All third-party cookies” selected.
Firefox image

Did this not help?

If the above instructions did not fix the problem for you, it may be a new issue we’re not aware of. Please contact us at slife@archtoronto.org and we will investigate further.

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